Frequently asked questions

We firmly believe that the years after 60 can be some of the best of your life. We offer residents a secure, flexible and high quality place to call home, where we take care of the hardest parts of managing a home so that residents have the freedom to enjoy life. To find out more, read our page here. 

In short, no. It is important for customers to understand that we are not a care home and cannot provide the level of specialist support that would be available with a care home provider. Guidance and support is available however, and should you need light levels of care, in certain communities we are happy to help facilitate that and we have good relationships with many care providers across the country. You can find out more here. 

The age may differ between each community depending on the planning permission obtained, but in most cases, the primary occupier must be over 60 to live in a Pegasus Homes community.

All residents will have a meeting with a member of the onsite team prior to making any decisions, this is the perfect opportunity to share any questions you may have with living in one of our communities. If there are any further concerns, our specialist Health & Wellbeing Manager will meet with the customer to assess.

For those who will be renting, there will also be a financial assessment undertaken before a reservation deposit is taken, to ensure that any potential resident has the means to live in our communities and can continue to live comfortably. For those looking to purchase, we require proof of funds.

Yes, the on-site team meets every customer before they complete on their reservation. This is partly to make sure that the customer meets our criteria such as being able to live independently, but also for the customer to meet them and ask any questions they may have about the community.

We only create new homes and communities in the most sought after locations in England in the city, towns, villages and the coast. From London to Bristol, the Cotswolds to the South coast, Cornwall to Newcastle, we have communities in many locations. Click here to see all locations.

The majority of our homes are available to purchase, but at selected communities we also offer homes for rent. To find out more, click here. 

Yes, you can purchase a home with a mortgage. There are different mortgage products available for those over 60, please speak to your lender or financial advisor for more information.

Yes they can. Provided the person living in the community meets the requirements (such as being able to live independently and is over 60), a friend or family member can fund the purchase for you.

Yes, we can offer part exchange through a third party provider. We can help and support in making the introduction but are not directly involved in the process. For more information, see Selling your Home.

Yes, in order to reserve your chosen apartment we will take a reservation fee if you are purchasing your home. The amount of the fee will vary depending on the size of the apartment and the community you wish to live in. If you are renting your new home, we will take a reservation fee and a deposit to the value of five weeks rent. To read more about deposits and fees, click here.

No, we have a panel of solicitors that previous customers have used who we can recommend and can often contribute towards your legal costs if you use them. You can find out more here. 

Yes! We understand that you may be moving from a larger home and will need help to 'rightsize'. If you are buying a home from Pegasus Homes, we offer a complimentary moving service through Aprico who can help you declutter and downsize, and then help you pack up and move into your new home. You can find out more here. 

We even offer the services of a handyman when you move in to help put up pictures and move things to your liking. You can find out more here.

Depending on what property you purchase and whether it is purchased as new from us, or as a resale from a private seller, will depend on the warranty available. We provide warranties through NHBC, Premier Guarantee and Q Assured. The length of time remaining on the warranty will differ upon when you purchase your property.

In line with the Renters Rights Act, which came into effect on 1st May 2026, we offer customers an Assured Periodic Tenancy Agreement (APT). This agreement provides the same levels of protection as our previous agreement (an Assured Tenancy Agreement), but with greater flexibility for the customer. You can find out more about renting in our communities here.

At Pegasus Homes, we welcome the Renters' Rights Act and see it as a positive move for the industry. We have always upheld high standards and treat our customers fairly and with respect. A number of the changes that the Renters' Rights Act affects are already part of our long-standing standard policies. The main adaptations, however, are as follows:

• Service charge - Previously, tenants would pay their monthly rent, and an additional payment for a service charge. With the new Act, renters make one payment to Pegasus Homes that covers their rent, and all relevant costs to maintain, run and staff the community they live in. 

• Minimum terms - Given the nature of our communities, it is not advisable to consider Pegasus Homes for a short-term let. We also now require two months' notice should tenants wish to leave their property.

You can find out more about renting in our communities here.

Yes, we are members of the UK Association of Lettings Agents (UKALA). This is a professional membership body which supports its agent members to stay legally compliant in an ever-changing regulatory environment. Our membership number is 20866. 

See Pegasus Homes' CMP certification below:

UKALA CMP Certification

If the apartment is ready and all necessary checks have been completed satisfactorily, you could be in your new home within weeks. We are flexible to your situation and should it take longer, we will not rush you. If you are selling your existing home to fund the purchase, the timing will be dependent on the sale of your property.

The amount will differ in each community, depending on the facilities available and the number of homes. You can find out more here.

If you rented your apartment and have given notice to leave, as soon as you vacate there is nothing left to pay.

If you own your property, you or your next of kin will be responsible for keeping up payments until there is a new owner.

It is likely that service charges will increase yearly, in line with inflation and market rates. For more information, read here or refer to the service charge guide for more information.

The service charge includes the cost of utilities for the communal spaces, but not for your own personal bills. Anything inside your home, including utilities, contents insurance, TV licence etc, will need to be covered by you and is not included in the service charge.

The rent includes the cost of utilities for the communal spaces, but not for your own personal bills. Anything inside your home, including utilities, contents insurance, TV licence etc, will need to be covered by you and is not included in the monthly rent.

Ground Rents for new homes were abolished by the Government from 1st April 2023. The Government has consulted upon reducing existing Ground Rents to peppercorn, but this was not brought forward in the Leasehold and Freehold Reform Act 2024. Pegasus Homes will comply with any changes in legislation regarding ground rents and if there is a change, will write to all existing residents who pay a ground rent to inform them of the change and when it applies from.

Not at Pegasus Homes. We do not believe it is fair for later living operators to charge up to 30% of the purchase price of an apartment when someone decides to, or needs to leave. We are proud that we will not charge exit or event fees should you leave our communities. You can read more here.

We want to be as transparent as possible to our customers. We understand it can be daunting to make a move like this so will be open and upfront about any costs needed.

Aside from service charge and rent (if applicable), there are no other costs to pay Pegasus Homes. For more information on what it costs to live at our communities, read on here.

Yes we can. We have a specialist Resales team with many years of experience in the property market and know our communities very well. Agency fees do apply, please speak to the team for more information or read more here.

Yes, if you own your apartment and your circumstances change, you are able to rent it out privately to another person who meets the occupancy criteria. However if you rent, you cannot sublet the apartment.Our resales team are able to manage the rent for you, for more information read here.

At Pegasus Homes we pride ourselves on the quality of design, build and finish. We work with nationally acclaimed architects to design the buildings and homes, award winning interior designers and will only specify high quality finishes and appliances.

Usually no, the homes are not furnished, but we are happy to introduce you to interior designers we have worked with. If you visit a show apartment and wish to make an offer on the furniture, that can be discussed with your Customer Advisor.

Generally, new build homes are much more energy efficient than older homes. They are built with modern, sustainable methods of construction, are well insulated and have double glazed windows that help to mitigate heat loss. 

Our homes are also equipped with efficient appliances and heating systems, LED lighting and have been designed to maximise natural light, so it is likely energy bills would be lower in a new build home than an older home.

The majority of our homes have an EPC 'B' rating.

We aim to deliver all homes within our communities to comply with M4(2) standards, which are Accessible and Adaptable dwellings. A number of communities also include homes that meet M4(3) standards, that are fully wheelchair accessible.

Communal areas, external spaces and circulation spaces are all fully wheelchair accessible, with wide and level thresholds, step free access and communal lifts.

The majority of our communities have communal gardens for our residents to enjoy, some have allotments and gardening clubs. The majority of our homes have some private outdoor space such as a balcony, but this does depend on each community. Please speak to your Customer Advisor to discuss your requirements.

You are able to decorate your home however you wish and make certain adjustments to tailor to your own tastes, however you cannot make any structural changes. If you own your home and wish to make more substantial changes such as a new kitchen or bathroom, there is an alteration request process which must be followed. Please speak to the sales teams or on-site teams if you want any further information.

Of course! Your home in a Pegasus community is just that, your home, and you are free to have guests over as you would in your previous home. If you want guests to stay the night and either don't have a spare room or just want some privacy, our communities have guest suites that are beautifully dressed with an ensuite and coffee/ tea making facilities. You can find out more here. 

The majority of our communities have shared spaces which are maintained through the service charge. We want to create spaces that help facilitate a real community, but also places for residents to go if they just want a change of scene from their own home. 

Our communities could include a communal lounge, a hobby room and gardens. Some of our communities also have more luxurious facilities such as a swimming pool or spa, some also have cafes and restaurants. Every community is different.

Absolutely, one of the biggest benefits to living in a Pegasus home is the community that you will be a part of. Our on-site teams organise activities from coffee mornings and film nights, yoga and tai chi, to trips away, you can get involved as much or as little as you wish. Read more here.

We understand that our pets are part of the family and welcome well behaved pets to our communities. You do need to let us know in advance if you want to bring your companion and you must adhere to our policy on pets. Whilst unlikely, we reserve the right to refuse if a pet would cause any safety or wellbeing concerns for the community. Read more here.

Yes, the safety and security of our residents is fundamental and we operate CCTV around our buildings and in many cases, within the communal spaces.

Apartments feature video entry systems and a Remote Response system, providing monitoring services 24 hours a day, 7 days a week, 365 days a year. Each resident will receive a personal alarm pendant when they move in and the onsite team will demonstrate how the system works. You can read more here.

Depending on the community and the planning permission obtained, there may be parking available. Please speak to the sales team for more information on each community.

Depending on the size of the community, the amount of staff will differ. 

The level of support will differ per community, some of our communities do have staff on site 24 hours a day but otherwise there is the remote monitoring service available 24 hours a day 7 days a week.

The on-site teams will have a spare key to every apartment. The keys are securely stored and will never be given out to anyone without your permission. We will never enter your home without your permission unless in an emergency.

Every apartment has a smoke and heat alarm, which the team will carry out inspections of to ensure they are in good working order. The communal spaces also have smoke alarms and there are fire doors on every corridor and on communal spaces and front doors.

When a resident joins our communities they are given a thorough briefing on the building and any safety measures, including the fire evacuation process. Should there be any concerns regarding being able to evacuate their apartment in the event of a fire, residents should raise this with the onsite teams as soon as possible so that an Evacuation plan can be put in place.

Part of the criteria for living in one of our communities is that you are able to live independently however, should your circumstances change we are here to support you. 

We will support residents to find ways to live independently for as long as possible, the safety and wellbeing of our residents and communities is of key importance. If, even with support in place, a resident is no longer benefiting from an independent living environment, our Customer Health & Wellbeing Manager can help support residents and their families in what other options may be available.

Every person and every situation is different and we will always approach each case with understanding and respect. You can read more here.