Pegasus Homes creates high quality homes and communities in some of the most sought after locations in England. To ensure our standards of quality, service and security, we are pleased to be members of and accredited by the following organisations.
Consumer Code for Home builders
The Consumer Code for Home Builders was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers.
The Code sets requirements for home builders to meet when marketing and selling property. At Pegasus Homes, we comply with the Consumer Code and provide our customers with:
-
Clear and truthful advertising and marketing materials
-
Sufficient pre-purchase information to enable you to make an informed decision about your purchase
-
Effective customer service training for customer-facing staff
-
Contact details for your Home Builder and other relevant bodies
-
Home Warranty information
-
Contract information including your termination rights
-
Timing of construction, completion and handover
-
An accessible after-sales service
-
A complaints process
Pegasus customers who purchase a new property with us will be given a copy of the Consumer Code when they reserve their home. You can find out more information about the Consumer Code for Homebuilders here.
The Property Ombudsman
The Property Ombudsman is an alternative dispute resolution service and has been operational since 1990. The Ombudsman offers buyers an impartial way to resolve complaints about sales, marketing, or certain residential management issues without expensive and time-consuming court action.
Pegasus Homes has an Agency Services department and as such, has signed up to the Property Ombudsman and complies with their Code of Practice to ensure high service standards for our customers and protection of their consumer rights.
You can find out more about the Property Ombudsman for consumers here.
The Property Institute
The Property Institute is the professional body for residential property managers and ensures that people's homes are managed competently, safely and ethically.
Pegasus Homes is a developer and operator of high quality later living homes and as such, are members of The Property Institute, voluntarily committing to their code of conduct. You can read more about TPI here.
The Association for Rental Living
The Association for Rental Living is the recognised membership body for the Build To Rent (BtR) sector. The BtR sector creates homes that are designed purely for rent. The Association for Rental Living’s vision is to redefine the rental sector, creating exceptional, sustainable homes to rent.
As future BtR operators, Pegasus Homes is already a member of the ARL. You can find out more about The Association for Rental Living here.
Cyber Essentials Certified
Cyber Essentials is a Government backed set of standard technical controls to protect Pegasus Homes against common online security threats.The scheme helps protect against almost all cyber threats.
As an organisation, we handle and manage customer data and so take this responsibility seriously. Through the Cyber Essentials Certification it demonstrates our commitment to ensuring information is kept secure.
You can find out more about the Cyber Essentials Certified programme here.